Job Position : Quality Analyst

Job Description :

Monitoring calls and providing detailed feedback for continuous enhancement to match with the service delivery standards.
•Meet and improve process SLA,s through Quality control.
•Timely escalation of Quality issues to team supervisors and ensure timely resolution.
•Reporting out process trends through weekly/monthly dashboards.
•Conduct call calibration.
•Identifying areas to improve the overall process.

Experience
•Minimum 1 year of experience with BPO Industry (voice process)as Quality Analyst for outbound / inbound sales calling.
•Should be proficient in Open office/Excel,MS Word/Office writer & making PPT\\\'s.
•Should have strong oral & written English skills.
•Effective coaching & feedback skills.
•Effective interpersonal skills.
•Strong team player, capability to influence the team, manage changes.
•Should be proficient with skills such as sumif, countif, Vlookup, validation, pareto, pivot.

Company Name : Client of Symmetrical

Location : Delhi/NCR

Job Code : HR/SGS/313

Experience : 1

Job Salary

Last Date To Apply : 30.08.2014

Posted on : 16.7.2014