Job Position : Manager - SNOW Development Management

Job Description :

The Manager will be responsible for theService Nowdevelopment team of 3 full time employees across the Companys, Bangalore & Mexico office.
•The team is collectively part of the overall IS – Shared Services organization.
•This team will work closely with the Helpdesk ,Service Management (Change, Config, Release Processes), as well as Software Configuration and Deployment team.

Responsibilities
•Provide clear and effective development approach for SaaS model
•Ensure the standard coding practice is followed for development
•Provide technical support to the team for challenging issues or project designs
•Provide guidance with respect to priorities on projects and the tasks on hand
•Ensure the tickets and change queue assigned to the team are reviewed and prioritized
•Coach and support team members to meet their annual/quarterly goals.
•Ensure adequate documentation and training to ensure a robust, scalable team.
•Forecast the work flow and estimate the resource requirement ahead of time
•Lead the way for the efficient use of the tool by identifying the short comings, prioritizing and resolving the same
•Work with the process owners of the tool to get their requirements implemented
•Build trustworthy relationships with staff and management across the organization.
•Ensure management is aware of how to use our Service Management support tools as efficiently and effectively as possible.
•Gatherfeedback from global teams and drive improvement initiatives forward.
•Work on side projects and other tasks, as required in any effort to align IS with the Business, correct compliance issues, or enhance existing processes.
•Eventually participate in Manager on Duty (MOD) rotation and act as primary contact during Major Incidents.

Skills
•Strong database and Java scripting knowledge
•Excellent oral and written communications skills
•Excellent presentation and public speaking skills
•Ability to multitask and manage multiple projects simultaneously
•Ability to use a wide degree of creativity and latitude to think differently, challenge conventional wisdom, and drive new best practices
•Ability to lead and facilitate coordination and planning meetings
•Highly organized and able to retain and organize various system integration details
•Fast-paced and ability to adapt to organizational changes
•Strong customer and results orientation
•Strong interpersonal skills and conflict resolution skills.
•Achieves results under limited direction
•Independent follow-through ability (attention to detail, monitoring and controlling)
•Team player and effectively able to communicate with management and staff.

Preferred
•ITIL Certification.

Experience
•8+ years’ experience in Information Technology.
•6+ years of experience in IT Management.
•Should have work experience in any of the ITSM tools like HP Service Manager, Remedy, IBM maximo or Servicenow
•4+ years working as part of a global IS Organization.
•4+ years experience with Change, Release or Deployment Management
•Familiar with SDLC lifecyle.

Preferred
•Knowledge of IT Help Desk processes and the incident,problem,and change workflows
•Experience introducing change into large, complex organizations.

Education
•Bachelors degree in Computer Science, Information Technology, Business or equivalent

Company Name : Client of Symmetrical

Location : Bangalore

Job Code : HR/SGS/352

Experience : 8

Job Salary

Last Date To Apply : 15.9.2014

Posted on : 05.8.2014