Job Position : Program Manager

Job Description :

Providing consultative payment solutions to retailers, service providers and industry leaders across eCom, consumer electronics etc.
•To identify business needs and opportunities
•Managing the Merchant EMI program on Credit Cards and expansion the program
•Managing business profitability and analysing the P&L to identify key drivers
•Strategic Issuer alliances and customer engagement programs
•New initiatives planning, competitor analysis and planning innovations as per market trends and regulatory requirements
•Building new strategies & enhancing the existing products by applying domain knowledge, Product management skills and industry best practices
•Initiate new Product development & creating process and peripherals around the product
•Creating Revenue-generating opportunities from existing customers
•Preparing and Analyzing product MIS and presenting the product performance and strategy
•Rolling out acquiring products in line with business objectives
•Closely working with the business development team (for validating business objectives), technology team (for the delivery of the product), operations team (for any onground actionables) and finance team (for cost approvals)
•Good Business Knowledge with mix of Technological knowledge as well

Competencies
•Responsible for acquiring, driving and managing merchant alliances and partnership on the Bank\'s Online EasyEMI program for Credit Cards.
•End-to-end management of promotions and marketing communication, develop repositioning strategies to influence customer behavior in line with regulatory guidelines.
•Effectively analyze and leverage customer behavior indicators, prior campaign learning and business intelligence to design and implement marketing promotions.
•Liaison with key business linkages and external agencies to develop and enhance marketing communications to segmented customer groups for product offerings and promotions.
•Handle customer escalations and ensure 100% resolution within stipulated time frames

Experience
•5 - 7 years in Cards and Payments domain
•Understanding of Issuing and acquiring products from a product, alliances and sales perspective
•Program management skills

Qualification
•Graduate

Company Name : Client of Symmetrical

Location : Mumbai

Job Code : HR/SGS/388

Experience : 5

Job Salary

Last Date To Apply : 31.9.2014

Posted on : 19.8.2014