Job Position : Test Manager

Job Description :

Determine the positive and negative functional and non-functional test condition that are applicable to the specific solution / project from various technical documents such as HLD / LLD /BRD etc. and upload the same in Quality Centre for testing
•Perform test from the determined functional / non-functional test conditions such as check the call flow / input incorrect details and make sure the relevant error message is generated
•Should keep track of lessons learnt on other projects to ensure that any key lessons are applied to the test cases / conditions for the project.
•Determine re-usability of test scripts in Quality Centre by reviewing similar earlier projects
•Produce the test script including all steps required to complete a particular test condition, by using the Low Level Design to determine the steps and the expected results for each test step. Once test script may satisfy multiple test conditions.
•Create a directory structure on QC, which is defines the relevant project, e.g. split into Phases or deliveries. and import all requirements in to QC
•Load all Test scripts into QC and link them to test lab / schedule and requirements traceability.
•Perform peer / SME review to take feedback with sufficient detail and incorporate the same
•Co-ordinate with customer to review / validate the test scripts and handover to Onshore Test Specialist for execution

Competencies
•Strong technical understandingof CISCO ICM / CVP/ Unity / CCM/
•Sound knowledge on contact center call flow which include ICM scripting and IVR
•Should have sound technicaldebugging skills.
•Must have worked in Testing Tools such as HP Quality Center
•Ability to translate technical documents in to customer facing test cases with the expected results
•Ability to determine test conditions and scripts from Business Requirement document with a good understating of risk based testing methodology
•Proficiency in performing Functional Test and Test Preparatory work
•Should be capable of delivering good Customer experience /satisfaction.
•Strong English proficiency (written and verbal), with highest level of Accent Neutralization.
•Awareness of SDLC (Software Life Cycle ) process with ISTQB certification will be an added advantage

Skills
•4-8 years of experience in Enterprise telecom / contact center technology with minimum of 2-3 years’ experience in testing environment
•Should have very good understanding on IPT, IPCC and Contact Center Technology primarily Cisco UCC/ UCCE/ UCCX/ Unity/ PG / Call manager/ Voice Gateway s / ICM/ CVP/ CAD etc.
•Should have good Voice Telecom experience ,VoIP technology, which include SIP & H.323 protocols,data switching products (L2 , L3 switches & routers),QoS for voice will be an added advantage.
•Sound understanding of test setup and environment is a must
•Exposure to Loggers and Dialers such as Verint / NICE/ ASPECT / Rostrvm Dialers will be an added advantage
•Sound understanding of TELECOM, switching Technologies
•Exposure to International client facing functions
•Good verbal /written Skills
•Graduate Degree in Engineering (Electronics & Telecommunications)

Company Name : Client of Symmetrical

Location : Mumbai

Job Code : HR/SGS/464

Experience : 4

Job Salary

Last Date To Apply : 30.10.2014

Posted on : 22.9.2014