Job Position : Technical Support Engineer

Job Description :

Under general supervision, works in a Help Desk service call center environment to solve 1st and 2nd level technical support issues for end-users utilizing various Mobile Device management solutions.
•Utilizes automated ServiceNow and other information systems to analyze customer situations.
•Review incoming requests, both verbal and in email form, sort, code, and prioritize for proper action.
•Resolves customer problems or contacts more senior technical support as necessary.
•Proven ability to multi-task with assigned projects and see them through to completion with minimal supervision.
•Take ownership of an issue and work closely with the customer and internal support groups to diagnose the issue and find resolution quickly and accurately.
•Demonstrated superior customer service even under tight deadlines and conditions of critical urgency.
•Provided technical knowledge sharing with team members through documentation and presentations.

Desired Skills
•The individual should be able to demonstrate excellent communication, analytical and diagnostic skills.
•The ideal candidate will be multi-lingual in any combination of the Italian, German, Spanish or French languages.
•Technical Support Engineer (TSE) to provide 1st and/or 2nd level technical support to those customers using any of the behind the firewall device management solutions.
•These solutions include but are not limited to Blackberry Enterprise server, Microsoft Exchange Active-Sync, Good Mobile Messaging, Air Watch and Mobile Iron.

Qualification
•College degree in technology preferred however work experience will be evaluated

Experience
•4-5 years of technical customer support or IT support required
•Minimum of 3 year experience in a call center or support environment that required aggressive SLA goals
•Minimum of 2 year experience troubleshooting handheld devices like Blackberry, Android, Windows Mobile and iPhone
•Wireless data experience a plus
•Bi-Lingual is a plus

Skills
•Familiar with MS Word, Excel and PowerPoint
•Working knowledge of the Internet and various internet protocols, i.e. HTTP, FTP
•Strong analytical and diagnostic skills
•Excellent communication skills, listening to a customer\\\\\\\'s issues, formulating convincing responses resulting is problem resolution

Company Name : Client of Symmetrical

Location : Noida

Job Code : HR/SGS/422

Experience : 4

Job Salary

Last Date To Apply : 15.10.2014

Posted on : 5.9.2014