Job Position : CRM - Technology Head

Job Description :

Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty
•Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
•Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
•Working closely with all departments to ensure the CRM works effectively for all aspects of the company
•Monitor and maxi mise customer lifetime value strategies ensuring maximum profitability.
•Ensuring the database is segmented effectively for targeted marketing activities
•Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
•Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
•Operations and Business Management for large-scale service provider
•Large scale and real-time systems development and integration
•Prior experience of having rolled out greenfield OSS/BSS implementation for a large telco
•Expertise in operational and business process development

Skills
•Knowledge of wireless and wireline technologies and their operation
•In-depth knowledge of best operating practices, cost and performance benchmarks
•Ability to collaborate across organizations (engineering, operations, systems, marketing, etc.)

Qualification
•B.E / B.Tech from premier institutes

Experience
•20-25 yrs

Company Name : Client of Symmetrical

Location : Mumbai

Job Code : HR/SGS/423

Experience : 20

Job Salary

Last Date To Apply : 15.10.2014

Posted on : 5.9.2014