Job Position : NPS Lead

Job Description :

E2E Customer Loyalty Survey process setup and management
•Monitor Feedback tele-calling and quality
•Periodic training of Call-center agents
•Measure effectiveness of overall process and enhancements to make it more relevant
•Monitor Key elements impacting customer experience and loyalty
•Basic project management and analysis
•Cross-functional interaction for customer related projects
•Follow-up on the Customer related activities with circles
•Presentation skills and periodic dashboard sharing

Responsibilities
•Robust NPS survey platform
•NPS agent quality and training
•Periodic dashboard sharing with stakeholders
•Cross functional co-ordination and follow-up

•Qualification - Graduate

Experience
•Training and Quality management, team management

Company Name : Client of Symmetrical

Location : Gurgaon

Job Code : HR/SGS/393

Experience : 5

Job Salary

Last Date To Apply : 31.9.2014

Posted on : 19.8.2014