Job Position : Customer Experience Manager

Job Description :

Program Managing & Deploying systemic Strategic themes identified across the Customer Life cycle derived out of Voice of the Customer.
•Program Managing tactical customer specific interventions
•Program Managing deployment of themes for Pilot Accounts on a day to day basis.
•Managing, driving, and executing projects till execution & self-sustenance.
•Acting as a change agent to instill project management atmosphere and a continuous improvement culture.

Responsibilities
•Program Manage projects across customer life cycle.
•Lead cross-functional deployment teams and provide direction for activities that are essential to the success of the program
•Manage timeline, task, resource, cost, milestone, and technical challenges
•Encourage informed risk taking and act as a catalyst for innovation
•Develop and lead the selection of improvement projects and events
•Develop, track, and communicate metrics to ensure improvement efforts and with business goals, objectives, and strategy
•Define and apply measurement systems to processes
•Contribute to the development of action plans and execute against them

Skills
•Must possess demonstrated success in problem solving and taking initiative, with the ability to work independently as well as in teams with cross functional partners.
•Self-starter, ability to deliver on initiatives with minimal supervision and with exceptionally strong analytical skills.
•Proven ability to develop strong relationships an organization and external partners
•Must be organized and detail oriented with strong written and verbal communication skills.

Qualification
•BE, Preferably with an MBA
•8 years

Company Name : Client of Symmetrical

Location : Delhi/NCR

Job Code : HR/SGS/620

Experience : 8

Job Salary

Last Date To Apply : 31.4.2015

Posted on : 10.4.2015