Job Position : Customer Service Head

Job Description :

Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
•Quality Control
•Lead, coach, instruct, and develop process owners and improvement teams in the definition,documentation, measurement, analysis, improvement and control of business processes.
•Knowledge management
•Design, develop and execute training programs
•SOP documentation and conducting Process Audits to ensure compliance
•Call monitoring, email monitoring, monitoring of backend processes, feedback and coaching.
•Manage entire customer lifecycle involving sales, customer support and user engagement activities.
•Ensure process compliance, high levels of standardization and drive process innovation in the CSD domain

Skills
•10+ years of experience.
•MBA from tier institutes
•Excellent communication skills
•Team Management

Company Name : Client of Symmetrical

Location : Mumbai

Job Code : HR/SGS/625

Experience : 10

Job Salary

Last Date To Apply : 15.5.2015

Posted on : 17.4.2015