Job Position : Circle CLM Head & Revenue Planning

Job Description :

Incremental Revenues through Cross Sell Upsell and reducing Churn as per agreed AOP
•Business Monitoring & Trending using Reporting and Management Dashboarding
•Developing Hub/circle specific pro-active Insights into Consumer Behavior using BI, CRM & Campaign Management.
•These insights may be cutting across all Marketing verticals and could be in the form of static high-level analysis or towards a new product Idea or a revenue enhancement approach or a follow-up analysis post a new launch.
•To ensure higher up sell efficiency with sharper targeting, faster campaign creation and execution allowing higher throughput time saving and systematic tracking of campaigns enabling precise customer profiling and improved target selection
•Circle Business SPOC for all National Initiatives pertaining to BI & Campaign Management platform capability development, Functionality platform rollout, Circle user Training, Operational consistency etc
•Customer Retention and maximise Customer Life Cycle Value
•CSD policy strategising including service marketing, Campaign management and retention execution is CRM responsibility however backend and Service marketing execution would remain CSD responsibility Development of Budgets and Revenue plan.
•Developing contingency plans in case any revenue items are not on track.

Education
•Bachelors Master degree in Engineering or equivalent Economics Statistics
•Post-graduate preferably an MBA with strong analytical background and telecom understanding

Experience
•Total Work experience of approx 8-10 years at least and 5 years+ domain expertise, exposure to Techno marketing systems like CRM, BI, Data mining & Campaign management etc is a must

Competencies
•Excellent knowledge of Telecom and U&R
•Strong analytical thinking & highly Innovative
•Complete knowledge and ease in collating / analyzing large volumes of data using Excel and Access
•Understanding of Retention and CSD processes
•Coordination with different internal and external teams to deliver programs
•A Team player, comfortable in interacting with/managing large direct/indirect teams
•Comfortable/familiar with backend systems
•An eye for detailing
•Extremely customer-oriented
•Proactive approach to problem solving
•High personal integrity and professional behavior standards
•Doesn’t get constrained with bottlenecks and strongly believes in ‘Next best/Alternative solution’ approach
•Passion & persistence to ensure successful closure of a project / program

Company Name : Client of Symmetrical

Location : Ahmedabad

Job Code : HR/SGS/240

Experience : 8

Job Salary

Last Date To Apply : 30.7.2014

Posted on : 20.06.2014