Job Position : Business Head - Ecommerce

Job Description :

Overseeing overall operations of the Company by delegating work and guiding key functionaries in day to day activity
•Improvising the process flow of the company; right from customer orders to getting the mobiles refurbished and making them live
•Identifying the bottlenecks in overall processes and devising solutions by coordinating with various teams like QA, Customer Service, IT and Pricing
•Monitoring the product catalog and updating it regularly by coordinating with pricing team for including newly launched models
•Maintaining an issue log where all the customer related issues will be documented and taking measures to rectify them
•Solely responsible for third party refurbishment of mobiles procured by company and sourcing team, being the POC for company
•Responsible for making the refurbished mobiles live and deciding right channels to sell them by assisting sales team
•Responsible for providing options to Service team for spare part vendors and third party refurbishers and in evaluating them
•Also working on temporary assignments like market surveys, price checks, evaluating international sales channels for used mobiles etc

Qualifications
•Analytical, Business Acumen, Data-crunching
•Experience should be from eCommerce industries
•Ability to translate customer behavior and business-needs to requirements implementation
•Premium MBA preferred; Engineers with strong analytical/business acumen can also be considered

Company Name : Client of Symmetrical

Location : Delhi/NCR

Job Code : HR/SGS/356

Experience : 10

Job Salary

Last Date To Apply : 15.9.2014

Posted on : 05.8.2014