Job Position : Assistant Manager- Renewals & Retention

Job Description :

Key Objective / Purpose of Job:

• Proactively manage renewal of all existing circuits of large enterprise customers to ensure timely renewals and revenue protection

Major Activities:

• Liaise with back-end teams / systems to ensure timely and correct receipt of data

• Ensure dispatch of renewal intimation to customers in advance

• Follow through to closure, the renewal order process with the customer in conjunction with Account Management team

• Ensure adherence to the order log-in and acknowledgement process at the back end

• Service transactional requirements of customers viz. manage terminations, shifting, address change, etc

Essential Qualifications:

• B.E.

• MBA (Sales & Marketing)

Requisite Skills:

• Sales Operations

• Relationship Management

Technical

• Knowledge of Telecom Products & Services (with a focus on Enterprise customers)

Behavioural

• Dynamic, go-getter with a customer-centric approach

• Superior presentation skills

• Perseverant with an eye for details

Work Experience

• 2-5 years of sales / relationship management experience in enterprise business of telcos

Company Name : Client of Symmetrical

Location : Mumbai

Job Code : HR/SGS/039

Experience : 2

Job SalaryUpto - 10 Lakh (PA)

Last Date To Apply : 31-01-2014

Posted on : 27-12-2013